Account and contact details
Name, email address, phone number, role, city, login status, and account activity needed to operate buyer, dealer, and admin access.
How theDreamsCar handles user and device data
This policy explains how theDreamsCar India collects, uses, stores, and shares information for the used-car marketplace pilot, web app, and mobile app.
Last updated
9 June 2026
Privacy questions can be sent to thedreamscarindia@gmail.com.
Vehicle and listing information
Vehicle details, listing photos, prices, location, appointment requests, purchase-assistance requests, and sale-confirmation records.
Notifications and device data
In-app notification activity, push notification tokens, and basic device/app information needed to send alerts and keep the app stable.
Support and communication
Messages you send to support, contact-form details, issue history, and operational notes used to respond to requests.
What We Collect
Information collected during the pilot
We collect only the information needed to operate marketplace discovery, dealer listings, appointment requests, purchase assistance, notifications, and pilot reporting.
Buyer data: account details, saved cars, appointment forms, purchase-assistance forms, city, phone number, and optional notes.
Dealer data: dealer profile, listing inventory, uploaded photos, buyer leads, sale status, final sale price, and success-fee records.
Admin data: account approvals, listing reviews, lead status updates, sale confirmation, fee reporting, and support actions.
Technical data: IP address, browser/app version, device identifiers used for push notifications, logs, and security events.
How We Use Information
- Create and manage buyer, dealer, and admin accounts.
- Show vehicle listings, saved cars, appointments, and purchase-assistance status.
- Help dealers and admins track pilot leads, converted sales, and offline success-fee records.
- Send in-app and push notifications about appointments, listings, leads, and account activity.
- Detect abuse, protect the platform, resolve disputes, and maintain service reliability.
- Improve product quality, user experience, support workflows, and marketplace operations.
Storage And Retention
Listing photos and uploaded files may be stored with cloud media providers. Account, listing, lead, notification, and admin records are stored in platform databases.
We keep information for as long as needed to provide the service, support users, maintain audit records, prevent misuse, and satisfy operational or legal requirements.
During the pilot, online payment collection is disabled. If online payments are enabled later, this policy will be updated before active payment collection.
Sharing
When information may be shared
Dealers and buyers
When a buyer books an appointment or requests purchase assistance, relevant contact and vehicle details may be shown to the assigned dealer and platform admin team.
Service providers
We use infrastructure and operational providers such as hosting, database, media storage, analytics, notification, and support tools only as needed to run the platform.
Legal or safety reasons
We may share information if required by law, to respond to lawful requests, to protect users, or to investigate misuse of the service.
Security
We use authentication, role-based access, server-side controls, restricted internal service access, and operational monitoring to protect platform data. No method is perfect, but we work to limit access to authorized users and service providers.
Your Choices
You can update account details, manage push notification settings in the app, request support, ask for correction, or request deletion where applicable. Some records may be retained for fraud prevention, dispute handling, audit, or legal reasons.
Account and data deletion
How to request deletion
Users can request deletion of their theDreamsCar account and associated personal data by emailing thedreamscarindia@gmail.com from their registered email address. Use the subject “Delete my theDreamsCar account” or “Delete my data”.
What to include
Include your registered email or phone number, whether you are a buyer or dealer, and whether you want full account deletion or deletion of specific data.
What can be deleted
We can delete or deactivate profile details, contact details, saved vehicles, appointment requests, purchase-assistance requests, notification preferences, push tokens, and listing media where it is no longer needed for active platform operations.
What may be retained
Some records may be retained for security, fraud prevention, dispute resolution, audit history, confirmed sale tracking, offline success-fee records, or legal obligations.
Retention period
Security logs are normally retained for up to 180 days. Transaction, billing, sale-confirmation, dispute, or legal records may be retained for up to 7 years where required, then deleted or anonymized when no longer needed.
Users may request deletion of selected data without deleting their full account. We may verify identity before completing a deletion request to protect accounts from unauthorized deletion.
Children
theDreamsCar is not intended for children under 13. The platform is designed for vehicle buyers, dealers, and marketplace operators. If you believe a child has provided personal information, contact us so we can review and remove it where appropriate.
Contact
Privacy questions or requests
Email us with your name, account email or phone number, and a short description of your request. We may need to verify your identity before acting on account-specific requests.